Implementing change (e.g. improved processes) within an organisation effectively requires careful planning, stakeholder engagement, effective project execution and post-implementation reinforcement. This means considering and planning for the effect that planned changes will have on:
- The organisation/business (e.g. its structure, standards, measures etc.)
- The people within the organisation (e.g. roles and responsibilities, training, feedback etc.)
- The business processes used by those people
- The technology that supports the organisation, people and processes
Andrew Kell has extensive experience of planning and implementing major business change programmes, as Head of Business Systems at Detica and Business Systems Manager at Dunnhumby he was responsible for rolling out company-wide change initiatives for both global organisations.